Hello. I have been coming to this restaurant...
Hello. I have been coming to this restaurant for over 1.5 years and always had a very good experience, bringing in family and friends visiting from abroad. However last night I was absolutely disappointed by the terrible experience I had (the first of this kind), especially as I had brought friends with me to enjoy the food at the restaurant. We arrived at 8.55pm and had a booking for 9pm. We ordered drinks which arrived soon. Later on, we ordered one starter to share and mains (after calling the waitress’ attention multiple times and despite the fact that the restaurant wasn’t full) and we never received them. We waited over 1.15h and we asked multiple times what was the status of the order. We never got a starter or the mains. The waitress kept saying she wasn’t in charge of the kitchen and she didn’t know. Eventually we decided to leave when another table that arrived after us got their full orders (similar to ours) before us. By that time it was 10.30pm. We raised it to the manager who was extremely rude to us and didn’t apologise. I would recommend to train your staff better, especially in client and restaurant management. Thanks.